• Senior Product Support Specialist-Clinical

    Location US-TN-MEMPHIS
    Posted Date 1 month ago(12/17/2019 1:43 PM)
    Position Code
    12473
    Day Shift
    Yes
    Night Shift
    No
    Rotating Shift
    No
    Evenings
    No
    Status
    Regular Full-Time
    Department
    HS IS Logistics
  • Overview and Responsibilities

    Maintain a high level of clinical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues. Track and route issues and requests, document all resolutions and prepare activity reports. Act as a mentor/resource to other analysts to help resolve and route issues. Update tracking system of incident logs and convey customer feedback to teams responsible for product development. Ensure the proper day-today operations of internal technology applications and equipment. May escalate extremely technical or sophisticated issues to technical product support engineers or management. Require advanced knowledge of organization's products and/or services, policies, terms, and conditions. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

    Qualifications

    DescriptionMinimum RequiredPreferred / Desired
    Experience  
     Minimum of 5 years of relevant experience or equivalent combination of experience and education. .Bachelors degree or greater then 5 year experience depending on education.
    Education  
    Education from an accredited institution or experience as listed.BLS, LPN, CPHT, ARRT(R), or 2 years of phlebotomy experience.RN
    Training  
      3 years clinical experience
    Special Skills  
       
    Licensure  
     DRIVER'S LICENSE (CURRENT)ARRT(R) , BLS , CPHT , LPN , Phlebotomy Certification
    Reporting Relationships
    Does this position formally supervise employees?No

    If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

     

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