The performance improvement coordinator will perform a range of administrative tasks to support service
improvement initiatives for safe, high quality care and outcomes. S/he will prepare reports, export data, create
correspondence, presentations, or other forms of information to support initiatives as directed by the performance
improvement leader. S/he will coordinate business functions in support of department administration including
scheduling meetings, updating practice information for the patient survey, submit requests for data deletion, and
perform tasks in development of action plans for performance improvement. With experience, s/he may present at new
employee orientation, assist or facilitate with service training or focused improvement activities. Performs other duties
as required. Must have strong written and verbal communication skills. Must be detail oriented and have organizational
skill. Ability to manage competing priorities and multi-task. Ability to function independently and in a team
environment. Embody a customer service approach and troubleshoot problems with a positive attitude. Communicates
with a diverse population which may include operational leaders, physicians, BMG or BMHCC support staff, and
contracted vendors. Performs general office and analyst functions requiring knowledge of policies and procedures.
Uses office equipment and other systems to perform duties assigned or required.
Minimum Required Experience: 2 years experience in health care management or administration, customer service, or business administration or communication.
Preferred / Desired Experience : 2 or more years experience in physician practice administration with a focus inquality improvement, process improvement, training, or customer service education.
Education: Associates degree in health care administration, business communication,marketing, human resources, or the
equivalent work experience. Education Preferred/Desired: Bachelor degree in health careadministration, business, communications,marketing, or human resources.
Electronic Medical record system
experience is desirable
Microsoft Office Suite applications
including Excel, Word, and PowerPoint,