Makes telephone contact with patients within 24-48 hours after discharge to assess patient satisfaction, evaluate patient education, determine patients' compliance with discharge instructions, also identifies trends that may require improvement of practice, quality of patient care or hospital processes. Represents Administration to BMHCC patients, families, and visitors in communicating relevant policies, responding to conflict situations, and providing serve recovery. Responds to difficult customer services situations and supports families and staff. At all times, models exemplary customer services and professionalism.
Nurse-Registered Call Center