• Nurse-Registered Call Center

    Location US-TN-Memphis
    Posted Date 5 days ago(1/14/2019 10:02 AM)
    Position Code
    9302
    Day Shift
    Yes
    Night Shift
    No
    Evenings
    No
    Status
    Regular Full-Time
    Department
    MG Data Mgmt BMG Cor
  • Overview and Responsibilities

    Makes telephone contact with patients within 24-48 hours after discharge to assess patient satisfaction, evaluate patient education, determine patients' compliance with discharge instructions, also identifies trends that may require improvement of practice, quality of patient care or hospital processes.  Represents Administration to BMHCC patients, families, and visitors in communicating relevant policies, responding to conflict situations, and providing serve recovery.  Responds to difficult customer services situations and supports families and staff.  At all times, models exemplary customer services and professionalism.

    Qualifications

    • RN required, BSN preferred.
    • RN with a minimum of 1 year experience in direct patient care in Inpatient acute-care setting required, 3-5 years experience desired.
    • Ability to priortizae and problem solve.  Advanced critical thinking and EXCELLENT interpersonal phone communication skills.   Demonstrated ability to adapt information to the learner, patient and/or other health care staff based on ability/needs.  The ability to adapt to change and work with team members to improve work process.  Advanced computer literacy skills.
    • Must have appropriate RN state licensure in good standing.

     

    23127002

    9302

    Nurse-Registered Call Center

    RN

    Nurse

    Nursing

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed