• Manager-Practice- Internal Med Assoc.

    Location US-TN-Memphis
    Posted Date 10 months ago(1/28/2019 1:27 PM)
    Position Code
    Regular Full-Time
    Internal Med Assoc
  • Overview and Responsibilities

    Position Description:

    • Implement, monitor and enforce office policies, protocols and processes in accordance with NCQA standards and Federal and State regulations.
    • Analyze daily office operations and utilization of resources to ensure efficiency by investigating system, workflow, and operational issues to make recommendations.
    • Optimize use of EMR system to improve efficiency and productivity.
    • Assure smooth operations and communication between Intake, Billing, Referrals, and back clinic operations. Interacts with Managers and Directors to facilitate operations to meet company objectives
    • Stay up-to-date with healthcare guidelines such as HIPAA, OSHA, and CLIA.
    • Maintain daily and monthly responsibilities confirming all tasks are up to date and complete by the clinical teams and office staff.
    • Responsible for Clinical and Office Inventory Management including ordering and monitoring expiration dates, proper use and billing.
    • Work directly with the Provider’s teams and billing department to ensure all charges are completed and coded daily.
    • Supervise front office and clinical staff in regards to job responsibilities and provides support to the care team to increase patient satisfaction and retention.
    • Set up regular meetings, fill performance evaluations and provide feedback, training, support and coaching for employees.
    • Assist in coordinating In-Service training and Special Events.
    • Schedule provider and clinic staff hours.
    • Maintain appropriate staffing levels and employee morale. Assist in the hiring process for new staff
    • Supervise patient's scheduling and rescheduling.
    • Ensure all daily and monthly reports are updated, completed and delivered to leadership.
    • Attend staff meetings and required training.
    • Conduct monthly facility checks including flooring, ceilings, workstations, fire extinguishers and other systems.
    • Provides support, guidance, leadership and motivation to promote maximum performance.
    • Comply with minimum performance level and goals.
    • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
    • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.


    Experience and/or skills required:

    • An experience of one to two years of administrative/management of a healthcare facility.
    • Experience with EMR systems (EPIC experience a plus).
    • Strong computer and data management skills.
    • Experience in managed care and quality assurance.
    • Able to manage projects independently and take the lead with minimum direct supervision.
    • Excellent organizational, communication, collaboration and time management skills.
    • Able to work with people of diverse backgrounds.
    • Experience with budgeting, planning, and development


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