• ASSOC HELP DESK TECH

    Location US-TN-MEMPHIS
    Posted Date 1 week ago(6/14/2018 1:55 PM)
    Position Code
    21490039
    Day Shift
    Yes
    Night Shift
    No
    Rotating Shift
    No
    Evenings
    No
    Status
    Regular Full-Time
    Department
    HS IS-LOGISTICS/CUSTOMER SUPPO
  • Overview and Responsibilities

    Provides initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues.

    • Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones.
    • Log or record support tickets and/or cases.
    • Performs other duties as assigned.

    Qualifications

    Experience Required:

    One year of related experience

     

    Education Desired:

    2 years experience or educational equivalent of Associate's degree.

     

    Additional Skills Required:

    • Excellent verbal and written communication skills
    • Background in printers, computer software, hardware and networking support
    • Excellent customer service skills
    • Proven IT customer service background with heavy troubleshooting over the phone
    • Good computer skills (Windows XP/7, Microsoft Office 2007/2010)
    • Outstanding organizational skills
    • Strong interpersonal and collaboration skills
    • Strong problem-solving skills
    • Exemplary Attendance and strong work ethics

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