• Manager-Operations

    Location US-TN-Memphis
    Posted Date 2 months ago(3/12/2018 3:13 PM)
    Position Code
    Regular Full-Time
    MG Referral
  • Overview and Responsibilities

    Responsible for the day to day supervision of the Physician Referral Center staff, including Supervisors, Referral Leads, prioritization of work, staff coverage amongst workgroups, and training and development for new and current employees.  

    Provides management and operational oversight to the BMG Referral Center and works in close collaboration with BMG leadership and other key stakeholders.

    Works with the director to design and implement strategic plan for ongoing expansion and services changes to include all metro and regional BMHCC facilities
    Manage all call center service related initiatives including identification of business needs, project outline, and management of deliverables
    Leads team to hire, train, evaluate and counsel team members to ensure all staff is following regulatory guidelines and processes that result in high quality service.



    Minimum Required


    Preferred / Desired


    2 years of supervisory experience


    5 years supervisory experience; experience in call center or health-related field






    Bachelor’s degree in Health Care, Business Administration, or related field


    Masters degree in Health Care, Business Administration, or related field







    Special Skills

    Proficient computer skills


    Experience in call center functioning including metrics, staffing models, business plans, and quality and satisfaction measures










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