Responsible for the day to day supervision of the Physician Referral Center staff, including Supervisors, Referral Leads, prioritization of work, staff coverage amongst workgroups, and training and development for new and current employees.
Provides management and operational oversight to the BMG Referral Center and works in close collaboration with BMG leadership and other key stakeholders.
Works with the director to design and implement strategic plan for ongoing expansion and services changes to include all metro and regional BMHCC facilities
Manage all call center service related initiatives including identification of business needs, project outline, and management of deliverables
Leads team to hire, train, evaluate and counsel team members to ensure all staff is following regulatory guidelines and processes that result in high quality service.
Preferred / Desired
2 years of supervisory experience
5 years supervisory experience; experience in call center or health-related field
Bachelor’s degree in Health Care, Business Administration, or related field
Masters degree in Health Care, Business Administration, or related field
Proficient computer skills
Experience in call center functioning including metrics, staffing models, business plans, and quality and satisfaction measures