SPECIALIST-CUSTOMER CARE

US
1 month ago(11/19/2017 5:56 PM)
Position Code
50080109
Day Shift
Yes
Night Shift
No
Rotating Shift
No
Evenings
No
Status
Regular Full-Time
Department
HS PATIENT FINANCIAL SERVICES

Overview and Responsibilities

Responsible for daily customer inquiries from internal and external customers to completion. Performs other duties as assigned. 

Qualifications

Any business related clerical job skills any business related clerical job skills Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Possess the organizational skills to manage and prioritize a multi-task position. Possess interpersonal skills necessary to successfully interact with clients and Company staff. Must maintain telephone and personal etiquette to effectively deal with clients, vendors, peers and management even under stressful conditions. One year customer service experience in a physician or hospital setting. Knowledge of general office techniques as normally acquired through one year experience in credit and collections preferred.

Education

 

 

 

High School Diploma or GED

Ability to read, write and perform mathematical calculations, user of proper composition, grammar, oral communication and spelling as normally acquired by official completion of high school and/or its equivalent. Some College or Associate degree desired

 

Training

 

 

 

PC Skills and Keyboarding

Microsoft Office and Outlook with some medical terminology and customer service skills.

Special Skills

 

 

 

Ability to type and/or key accurately, problem solving, written and oral communication skills. Ability to work in a high stress environment. Ability to collaborate and cooperate with others for the best possible outcomes - promote Teamwork Ability to prioritize and multi task

Effective verbal, written and customer service skills as it relates to patients and insurance companies. Some knowledge of insurance billing and collections. Knowledge of basic guidelines as it relates to various insurance companies. Must be well organized and detail-oriented.

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