EPIC CLIENT SYSTEMS MANAGER (CITRIX)

US-TN-MEMPHIS
5 months ago(7/21/2017 2:40 PM)
Position Code
21480120
Status
Regular Full-Time
Department
HS IS-CLIENT SOLUTIONS

Overview and Responsibilities

  • Provide system level administration/maintenance for Epic Windows servers.
  • Install, maintain, configure and upgrade relevant Windows affiliated Epic systems such BCA, Weblob, Epic Print Service.
  • Provide daily care and feed to the VMware infrastructure that hosts the Epic Windows servers.
  • Work on establishing the necessary baseline for system capacity planning and overall system performance.
  • Provide various system administrative tasks including printer queue management, and automation of various processes via scripting.
  • Perform management actions involved with deploying updates and new releases to the Epic Windows environment.
  • Perform necessary firmware, hardware, and Windows OS upgrades, and required patch management.
  • Document and create the necessary troubleshooting and update guides for various technical responsibilities
  • Work closely with respective counterparts at Epic systems – in Verona, Wisconsin.
  • Plan, configure and implement features on the Windows platform that improve availability, response time, and monitoring of key system metrics.
  • Ensure that the necessary backups are performed on the appropriate Windows systems.
  • Ability to work collaboratively/effectively with technical and non-technical members of the Epic team while embracing teamwork.
  • Participate in required change management process.
  • Evaluate and implement third party software products that are needed as ancillary systems, required for overall Epic readiness and functionality.
  • Willing to participate in knowledge sharing with other team members, and willing to mentor/train junior personnel. 
  • Participation in on-call rotation which includes carrying and responding to pages 7x24 during the on-call period. 
  • Be willing to travel to Epic’s corporate headquarters for the necessary training, if needed, and when needed.
  • Participate in technical support for our users – via various methods such as remote tools, email, phone, and sometimes a site visit.
  • Actively participate in triage and support activities using the standard help desk process and approved software tools, and to ensure that trouble tickets are handled in a timely and professional manner.
  • Participate as needed in required TDR (Technical Dress Rehearsal) activities that are conducted by the Epic technical team.

Qualifications

Desired Skills

  • Experience with Netscaler appliance & general load balancing
  • Experience with RightFax and Onbase administration
  • Technical and operational knowledge of certificates (certs).
  • Familiarity with using various tools like lifecycle management, software distribution, software monitoring – like SCCM, SCOM, group policies.
  • Experience acting as a technical lead, preferably in a healthcare environment, in support of a large, complex vendor application.

 

Required Skills

  • Experience in VMware administration is strongly desired.
  • Experience in Citrix is required
  • Certification in Epic Hyperspace and Hyperspace Web 
  • Experience with Windows 2008 & 2012
  • Proven history of embracing documentation as a tool for continued improvement.
  • Strong project management skills and the ability to fully embrace the need for thoroughly testing various changes before implementing in a production environment.
  • Experience with creating various technical docs/diagrams using MS Visio
  • Strong knowledge of back-end infrastructure systems like SANS, storage, virtualization, and enterprise backups.
  • A fundamental understanding of HA and Windows clustering.
  • Proficiency with scripting tools, example - PowerShell, Visual Basic.
  • Ability to work well under pressure.
  • Ability to prioritize workload and often work independently with minimal supervision.
  • Must have excellent communication skills, both verbal and written.
  • Participate in other duties as assigned/required.

Education/Experience:

  • Bachelor’s degree in Computer Science, Information Systems, Engineering or other related technical discipline.
  • Minimum 4-6 years of experience working with, and including detailed knowledge of SAN disk storage technology from a major hardware vendor.
  • Minimum 4-6 years of experience with in-depth knowledge of Citrix.
  • Minimum 4-6 years of progressively responsible experience performing Windows systems administration duties in a critical production environment, preferable healthcare.

Certification:

  •  Microsoft – MCSA, or  MCP, or MCTS
  • Citrix Certification  
  • CompTIA – Server+
  • Must already have passed Epic's ECSM-SS (ECSA) certification, or pass Epic’s ECSM-SS (ECSA) certification after attending the appropriate training at Epic’s campus in Verona, WI., within 3 attempts.

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