DIRECTOR-CALL CENTER

US
1 year ago
Position Code
00060480
Status
Regular Full-Time
Department
MG REFERRAL

Overview and Responsibilities

Oversees and accountable for all activities related to strategic growth and development of a centralized call center including workflow, performance data, and overall management of the operations to ensure that internal and external customer calls, clinical orders and requests are handled timely, efficiently and accurately.

Qualifications

 

 

 

Minimum Required

 

Preferred / Desired

Experience

8 years of supervisory experience;

5 years leadership experience in call center management

 

10 years supervisory experience;

7 years experience in call center management

 

 

 

 

Education

Bachelor’s degree in Health Care, Business Administration, or related field

 

Master’s degree in Health Care, Business Administration, or related field

 

 

  

Training

 

  
    

Special Skills

Expertise in call center functioning including metrics, staffing models, business plans, and quality and satisfaction measures

  
    

Licensure

  

ICMI or similar contact center management certification

 

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